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Terms & Conditions

Effective date: 15 July 2026
Website: https://eliodermal.co.za
Business: Eliö Dermal
Telephone/WhatsApp: (071) 283-3760
Email: lishe@eliodermal.co.za
Address: Unit 28, Second Floor, Joubert Plaza 1, 100 Meade Street, George, Western Cape, South Africa

1. Introduction

Welcome to the Eliö Dermal website.

These Terms and Conditions govern your use of this website and any enquiries, bookings, consultations, treatments, products, packages, gift vouchers or other services offered by Eliö Dermal.

By accessing this website, submitting an enquiry, making a booking, purchasing a product or receiving a treatment from Eliö Dermal, you acknowledge that you have read and agree to these Terms and Conditions.

If you do not agree with these terms, you should not use this website or make use of our services.

2. About Eliö Dermal

Eliö Dermal is a professional skincare and beauty clinic based in George, Western Cape.

Our services may include:

  • Skin consultations and skin analysis;
  • Customised facials;
  • Chemical peels;
  • Microneedling;
  • Bio-needling and spicule treatments;
  • Dermaplaning;
  • LED light therapy;
  • Pigmentation and corrective skin treatments;
  • Acne and ageing treatments;
  • Facial waxing;
  • Brow treatments;
  • Lash treatments; and
  • Professional skincare and homecare recommendations.

The treatments, products, packages, prices and services available may change from time to time.

3. Website Information

We make reasonable efforts to ensure that the information published on this website is accurate and current.

However:

  • Website content is provided for general information only;
  • Treatment information is not a substitute for an individual consultation;
  • Images are illustrative and do not guarantee a particular result;
  • Treatment suitability can only be determined after considering your skin, health history and individual circumstances; and
  • Prices, packages, treatment durations and availability may change without prior notice.

Where information provided during a consultation or confirmed booking differs from information displayed on the website, the information confirmed directly by Eliö Dermal will apply.

4. No Medical Advice

The information on this website does not constitute medical advice, diagnosis or treatment.

Eliö Dermal provides professional skincare and beauty services but does not replace the services of a medical doctor, dermatologist or other registered healthcare practitioner.

You should seek appropriate medical advice if you:

  • Have a diagnosed skin or medical condition;
  • Are taking prescription medication;
  • Have an active infection;
  • Have an unexplained rash or skin reaction;
  • Have severe or persistent acne;
  • Have suspicious lesions or changes in a mole;
  • Are pregnant or breastfeeding;
  • Have experienced an allergic reaction;
  • Are undergoing medical treatment; or
  • Are uncertain whether a treatment is suitable for you.

Eliö Dermal may decline or postpone a treatment and may recommend that you consult an appropriate healthcare practitioner.

5. Consultations and Treatment Plans

Certain treatments may require a consultation before treatment.

During a consultation, you may be asked to provide information about:

  • Your skin concerns and goals;
  • Your current skincare routine;
  • Products you are using;
  • Allergies and sensitivities;
  • Medication and supplements;
  • Previous procedures or treatments;
  • Relevant medical history;
  • Pregnancy or breastfeeding;
  • Lifestyle factors; and
  • Your treatment preferences.

You are responsible for providing complete, current and accurate information.

A treatment plan or homecare recommendation is based on the information available at the time of the consultation. Treatment plans may be adjusted according to your skin’s response, changes in your health, product availability or professional assessment.

6. Bookings

Bookings may be made through the website, telephone, WhatsApp, email, social media or another booking platform used by Eliö Dermal.

A booking is only confirmed once you receive confirmation from Eliö Dermal or the applicable booking platform.

You are responsible for checking that the following details are correct:

  • The selected treatment;
  • The booking date;
  • The appointment time;
  • The clinic address; and
  • Any preparation instructions.

Eliö Dermal may contact you to confirm, reschedule or clarify a booking.

7. Deposits and Payments

Some appointments, packages or advanced treatments may require a deposit or full payment in advance.

Where a deposit is required:

  • The amount and payment deadline will be communicated before the booking is confirmed;
  • The deposit may be deducted from the final treatment price;
  • The booking may remain unconfirmed until payment is received; and
  • Failure to pay by the stated deadline may result in the appointment being released.

Payments must be made using an accepted payment method communicated by Eliö Dermal.

Clients are responsible for ensuring that electronic payments use the correct payment reference and payment details.

8. Prices

All prices are quoted in South African rand unless stated otherwise.

Prices displayed on the website are subject to change. The price confirmed when your booking is accepted will generally apply to that appointment, unless:

  • The incorrect treatment was selected;
  • Additional services or products are requested;
  • The published price contained an obvious error;
  • The treatment must be changed after consultation; or
  • The scope of the treatment differs from what was originally booked.

Eliö Dermal will explain any material price change before proceeding with the treatment.

9. Cancellations and Rescheduling

Clients should cancel or reschedule appointments as early as reasonably possible.

The cancellation terms communicated during the booking process will apply.

Eliö Dermal may retain or apply a booking deposit where:

  • An appointment is cancelled after the stated cancellation deadline;
  • A client does not arrive for an appointment;
  • A client arrives too late for the treatment to be performed safely;
  • A booking is repeatedly rescheduled at short notice; or
  • Eliö Dermal has ordered or prepared treatment-specific products for the appointment.

Where reasonably possible, Eliö Dermal may allow a deposit to be transferred to a rescheduled appointment.

Nothing in this clause is intended to exclude any rights that a consumer may have under applicable South African law.

10. Late Arrivals

Clients should arrive on time for appointments.

Late arrival may result in:

  • A shortened treatment;
  • Certain treatment steps being omitted;
  • The appointment being rescheduled; or
  • The appointment being treated as a late cancellation where insufficient time remains to perform the treatment safely.

The full treatment fee may remain payable where the appointment cannot be completed because of the client’s late arrival.

11. Cancellation by Eliö Dermal

Eliö Dermal may need to cancel or reschedule an appointment because of illness, emergencies, equipment failure, product availability, safety concerns or circumstances outside our reasonable control.

Where Eliö Dermal cancels an appointment, the client may generally choose between:

  • Rescheduling the appointment; or
  • Receiving a refund of any payment made specifically for the cancelled appointment.

Eliö Dermal is not responsible for indirect expenses incurred because an appointment is cancelled, such as transport, accommodation or loss of income, except where liability cannot lawfully be excluded.

12. Treatment Suitability and Contraindications

Not every treatment is suitable for every client.

Treatments may be declined, modified or postponed where there is a contraindication or safety concern. Examples may include:

  • Active infections;
  • Open wounds or broken skin;
  • Active cold sores;
  • Severe inflammation;
  • Recent sunburn;
  • Recent surgery;
  • Certain medications;
  • Use of retinoids or exfoliating products;
  • Pregnancy or breastfeeding;
  • Allergies;
  • Abnormal scarring;
  • Poor wound healing;
  • Recent injectable or laser treatments; or
  • A medical condition that could affect treatment safety.

This list is not exhaustive.

Eliö Dermal may request medical clearance before performing certain treatments.

13. Client Disclosure Obligations

Before each treatment, you must disclose any relevant change in your:

  • Health;
  • Medication;
  • Pregnancy or breastfeeding status;
  • Allergies;
  • Skin condition;
  • Recent sun exposure;
  • Recent aesthetic procedures;
  • Skincare products; or
  • Previous reactions to treatments.

Eliö Dermal will not be responsible for an adverse outcome caused or materially contributed to by information that was withheld, inaccurate or incomplete.

14. Consent to Treatment

You may be required to complete and sign a consultation, consent or indemnity form before receiving a treatment.

By consenting to treatment, you confirm that:

  • The treatment has been explained to you;
  • You have had an opportunity to ask questions;
  • You have disclosed relevant health and skin information;
  • You understand the expected benefits and possible risks;
  • You understand the required preparation and aftercare; and
  • You voluntarily agree to proceed.

You may withdraw your consent before treatment begins.

Charges may still apply where products have already been opened, prepared or ordered specifically for you, subject to applicable law.

15. Treatment Results

Skin and beauty treatment outcomes differ between clients.

Results may be influenced by:

  • Skin type and condition;
  • Age;
  • Genetics;
  • Hormonal factors;
  • Medical conditions;
  • Medication;
  • Lifestyle;
  • Sun exposure;
  • Homecare compliance;
  • Treatment frequency; and
  • Individual healing responses.

Eliö Dermal does not guarantee a specific result, timeframe or degree of improvement.

Some concerns require a course of treatments, consistent professional homecare and ongoing maintenance.

16. Possible Reactions and Side Effects

Depending on the treatment, temporary side effects may include:

  • Redness;
  • Warmth;
  • Tingling;
  • Sensitivity;
  • Dryness;
  • Tightness;
  • Peeling;
  • Mild swelling;
  • Bruising;
  • Temporary breakouts;
  • Flaking;
  • Tenderness; or
  • Temporary changes in pigmentation.

More serious reactions are uncommon but may occur.

You must contact Eliö Dermal promptly if you experience an unexpected or severe reaction. Urgent symptoms should be assessed by an appropriate healthcare practitioner or emergency service.

17. Preparation and Aftercare

Clients must follow the preparation and aftercare instructions provided by Eliö Dermal.

These instructions may include avoiding:

  • Direct sun exposure;
  • Heat treatments;
  • Swimming;
  • Excessive exercise;
  • Picking or peeling the skin;
  • Active skincare ingredients;
  • Retinoids;
  • Exfoliating acids;
  • Waxing;
  • Certain makeup products; or
  • Other aesthetic treatments for a specified period.

Failure to follow instructions may reduce treatment effectiveness or increase the risk of irritation, injury, infection or pigmentation changes.

18. Professional Homecare Products

Where Eliö Dermal recommends a skincare product, the recommendation will be based on the information available during your consultation.

You must:

  • Follow the product directions;
  • Perform a patch test where instructed;
  • Stop using a product if a significant reaction occurs;
  • Inform Eliö Dermal about allergies or sensitivities; and
  • Not share prescription or professional-use products with another person.

Product recommendations do not guarantee that irritation or an allergic reaction will not occur.

19. Product Returns

For hygiene and safety reasons, opened, used or unsealed skincare and cosmetic products ordinarily cannot be returned unless they are defective, incorrectly supplied or otherwise returnable under applicable consumer law.

Unopened products may be considered for return, provided that:

  • Proof of purchase is supplied;
  • The product is unused;
  • The packaging and seal remain intact;
  • The product has been stored correctly; and
  • The product is in a resalable condition.

Promotional products, gift items and products specially ordered for a client may be subject to different return conditions.

20. Packages and Promotions

Treatment packages and promotional offers may be subject to:

  • Specific validity periods;
  • Advance payment;
  • Limited availability;
  • Treatment suitability;
  • Specified booking periods;
  • Non-transferability;
  • Excluded dates; and
  • Additional promotional terms.

Unless otherwise stated, promotions may not be used together.

A package does not guarantee that every included treatment will remain suitable. Eliö Dermal may substitute or adjust a treatment where professionally appropriate.

21. Gift Vouchers

Gift vouchers, where offered:

  • Are redeemable only for eligible Eliö Dermal services or products;
  • May not be exchanged for cash except where required by law;
  • Must be presented or verified before redemption;
  • Remain subject to booking availability;
  • Cannot be replaced where lost or used without authorisation unless Eliö Dermal can verify the voucher; and
  • Are subject to the validity period and terms displayed when purchased.

22. Before-and-After Photographs

Eliö Dermal may request permission to take photographs for:

  • Treatment planning;
  • Monitoring progress;
  • Client records;
  • Professional education; or
  • Marketing and social media.

Photographs will not be used for public marketing without appropriate permission.

You may refuse marketing photography without affecting your access to treatment.

Clinical record photographs may still be recommended where reasonably necessary to assess treatment progress or safety.

23. Children and Minors

A person under 18 may require the involvement and consent of a parent or legal guardian before receiving certain treatments or providing personal information.

Eliö Dermal may decline to perform treatments on minors where the treatment is unsuitable or where appropriate consent has not been provided.

24. Conduct at the Clinic

Clients must treat staff, service providers and other clients respectfully.

Eliö Dermal may refuse or discontinue service where a person:

  • Behaves abusively or threateningly;
  • Harasses staff or clients;
  • Arrives under the influence of alcohol or drugs;
  • Provides false information;
  • Repeatedly disregards clinic policies;
  • Requests an unsafe or inappropriate treatment; or
  • Creates a health or safety risk.

25. Intellectual Property

All website content, including the Eliö Dermal name, logo, branding, text, treatment descriptions, graphics, photographs, videos and layout, belongs to Eliö Dermal or is used under licence.

You may view and print website content for personal, non-commercial use.

You may not reproduce, distribute, alter, sell, publish or commercially exploit the content without prior written permission.

26. Acceptable Website Use

You may not:

  • Use the website for unlawful purposes;
  • Attempt to gain unauthorised access to the website or its systems;
  • Introduce malware or harmful code;
  • Interfere with the website’s operation;
  • Collect information about other users without permission;
  • Impersonate another person;
  • Submit false bookings or enquiries; or
  • Use website content in a misleading or defamatory manner.

27. External Links and Third-Party Services

The website may contain links to booking platforms, payment providers, social media platforms, maps, product suppliers or other third-party services.

Eliö Dermal does not control these third parties and is not responsible for their:

  • Availability;
  • Security;
  • Content;
  • Privacy practices;
  • Payment processing; or
  • Terms and conditions.

Your use of a third-party service is governed by that provider’s own terms.

28. Website Availability and Security

We take reasonable measures to operate and secure the website, but we cannot guarantee that it will always be:

  • Available;
  • Free from interruptions;
  • Error-free;
  • Free from harmful code; or
  • Compatible with every device or browser.

Eliö Dermal may suspend, change or discontinue any part of the website without prior notice.

29. Limitation of Liability

To the fullest extent permitted by law, Eliö Dermal will not be liable for indirect, incidental, special or consequential loss arising from:

  • Use of or inability to use the website;
  • Reliance on general website information;
  • Failure to disclose relevant health information;
  • Failure to follow preparation or aftercare instructions;
  • Use of products contrary to instructions;
  • The actions of third-party platforms; or
  • Events outside Eliö Dermal’s reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be prohibited by South African law.

30. Indemnity

To the extent permitted by law, you indemnify Eliö Dermal against losses, claims or expenses arising from:

  • Your unlawful use of the website;
  • Information you knowingly provide that is false or incomplete;
  • Your failure to follow professional instructions;
  • Your infringement of another person’s rights; or
  • Your breach of these Terms and Conditions.

This clause does not excuse Eliö Dermal from responsibility for its own unlawful, grossly negligent or intentionally harmful conduct.

31. Complaints

We encourage clients to raise concerns directly so that they can be addressed promptly.

Complaints may be sent to:

Email: lishe@eliodermal.co.za
Telephone/WhatsApp: (071) 283-3760

Please include:

  • Your name and contact details;
  • The date of the appointment or transaction;
  • A description of the concern; and
  • Any relevant supporting information.

Submitting a complaint does not remove any rights you may have under applicable consumer law.

32. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable South African data-protection law.

Our Privacy Policy forms part of these Terms and Conditions.

33. Changes to These Terms

Eliö Dermal may update these Terms and Conditions when its services, procedures or legal obligations change.

The revised version will be published on this website with an updated effective date.

The terms applicable at the time of a confirmed booking or transaction will generally continue to apply to that booking or transaction.

34. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the competent South African courts, without preventing a consumer from approaching an appropriate regulator, ombud or consumer-protection body.

35. Contact Information

For questions about these Terms and Conditions, contact:

Eliö Dermal
Unit 28, Second Floor
Joubert Plaza 1
100 Meade Street
George, Western Cape
South Africa

Telephone/WhatsApp: (071) 283-3760
Email: lishe@eliodermal.co.za
Website: https://eliodermal.co.za